FAQ

01

Do you ship to my country?

 

We ship out world wide. If you go to the check out page you will be able to choose a country which you would like us to ship your order to. You will then see the total cost of your order including the shipping fee.

02

The product I want is not in stock.

 

If what you are looking for is not in stock you can always contact us via our Support form to check when it will be available again. You can also subscribe to our newsletters so we can inform you when any new product is available again.

03

04

How much is shipping?

 

As a UPS partner we offer a very low rate starting at 5€ for shipping with tracking. Delivery time is normally between 3 - 7 business days.  Shipping cost does vary depending on country and weight.

The reason for the low rates is because we take most of the shipping cost for you. You will get the accurate shipping cost calculated when checking out. First we need to know the product you are purchasing and your address details.  

How can I pay?

 

You can choose between credit card payment directly at our website through Stripe, our you can check out with Paypal. You can pay with credit card if you choose to check out with Paypal as well.

05

Return and exchange of products

 

If there is anything wrong with the product you purchased or you are not happy with it, you can return the product and get a refund. If the item has been used, washed or not returned in the original packing, we unfortunately can not accept the returned product/s. You can return any unused product for a refund within 14 days after you received it.

 

The product must have been purchased from our web shop and not from a retailer.

Please get in touch with us before you return the gear so we can help you.

 

Download the Return, Refund and Exchange document below:

Free Returns with PayPal

If you pay for your order with Paypal you are also qualified for free returns. This is a service PayPal is offering most of our customers. This is a service delivered by PayPal and we are not responsible for any changes made to their free return policy. To be refunded please visit PayPal and follow their instructions: Free returns by PayPal

Please let us know if you have any questions and if there is anything we can help you with! Leave us a message in the chat or our contact form.

06

07

How to know where my order is?

 

You can track your order via ups.com. You will receive an email with tracking number and information about your order. Therefor it's very important that you spell your email address and phone number correct when you place your order. If you do spell it wrong by mistake you can always contact us via our support form

 

 

 

 

 

Additional custom duties and taxes

 

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You as the customer are responsible to pay the additional costs such as duties, taxes, and customs clearance fees if it occurs. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Please let us know if you have any questions regarding import costs, we are here to help. Just fill out our support form

 

 

 

 

 

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